We will accept returns and issue a credit to your account for the following reasons only:
- The product is damaged in shipping.
- Damages must be reported within 48 hours of receipt of shipment.
- A photo of the damaged product/shipment is required.
- For a freight delivery, a signed Bill of Lading is required.
- If pre-existing damage is confirmed after our investigation, we will replace the product or refund the purchase at our discretion.
- Product is defective. A photo of the defective product is required.
- The product is short-dated.
- A product is short-dated if it has less than 6 months' shelf life remaining when you receive it.
- Short-dated product must be reported within 7 days of receipt of shipment.
- The product was shipped to you in error by us. This error must be reported within 7 days of shipment receipt.
- You ordered a Physicians Longevity brand product in error.
- Error must be reported within 7 days of receipt of shipment, and you have 30 days from the date of receipt to return the product.
- You are responsible for the cost of return.
- The shipment was lost in transit. Any claims of lost shipments must go through the carrier for investigation. Once the investigation is completed, we will determine if the order will be replaced or credited.
We will NOT accept returns for the following reasons:
- Products are not selling on your shelf/website.
- Products in your inventory are about to expire or have expired.
- Products are damaged while in your possession.
All return matters may be reported by calling 1-800-366-6056 or via email to Wholesale@ProPhealth.com
For all returns, you must include a letter with the name of the product, number of bottles returned, the lot number, and the reason for the return.
Without all this information, credit will not be issued. A copy of your invoice from us would also be helpful for proper credit.
Physicians Longevity provides a 30-day 100% satisfaction guarantee for any vitamins and nutritional supplements you are not completely satisfied with. Simply return the unused portion and you will receive a full refund or credit of the product cost (shipping charges are nonrefundable). If available, please include your invoice or packing slip with your return.
Re-shipments and refunds for lost shipments will not be issued prior to 6 weeks after the shipment date.
Mail returns to:
555 Maple Ave
Carpinteria, CA 93013 USA
For more information, please contact us:
Customer Service: (800) 366-6056